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FAQ

DO YOU DELIVER INTERNATIONALLY?

YES, we welcome orders from all around the world. Payment is accepted in Euros (the conversion will automatically be processed by your credit card company at no extra cost to you). For all other currency conversions please use this great online converter http://www.xe.com/ucc/. To see details of our shipping rates, please look at Delivery information.

 

DO YOU HAVE A SHOP I CAN VISIT?

No, we only sell online or over the phone .

 

ARE MY CREDIT CARD AND PERSONAL DETAILS SECURE?

Yes, your card and personal details are safe. Our website utilises Secure Sockets Layer Technology (SSL) which is industry standard encryption to provide security of your personal information. When you are in our checkout pages, you will see a locked padlock in the lower right side of your browser window indicating that you are communicating via a safe and secure connection. We never pass any of your personal information to third parties; please see our Privacy Policy on our checkout page for further information.

 

HOW DO I SHOP?

When you find the items that you want to buy, place them in your shopping cart as you go. When you have finished shopping go to our secure Checkout section where you'll be required to enter your address and payment details. Shopping on our site is completely safe as your personal and card details are transferred to us on a private and secure connection.

 

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

If you are presented with the final invoice screen showing an order number after the last stage at checkout, your order has been received by us. Soon after you are presented with the invoice screen you will receive a confirmation of your order by e-mail. If you have a spam filter on your email, you may not receive the confirmation in your inbox, so check spam or junk mail boxes.

 

HOW CAN I CHECK ON THE AVAILABILITY OF ITEMS?

To enquire about the availability of items or if you can't find what you are looking for please contact me. 

 

DO YOU DO CUSTOM ORDERS?

Yes, custom orders are available. Please contact me to discuss your ideas. 

 

CAN I CHECK THE STATUS OF MY ORDER ONLINE?

To enquire about the status of your order please contact us. Remember to include your order number and your full name, and we'll gladly look up your order information.